Today, I received an email encouraging me to apply for a role with the Charlie team in Chicago as a key salesperson for the company’s new product. Seemingly innocent, everything about this email rubbed me the wrong way.
Having just returned from the 2017 FPRA Annual Conference, PR: It’s Personal, the power of personalized communication was fresh in my mind. And this email was anything but personal.
Ironically, Charlie’s success is built on technology that “finds information from 100,000’s of sources” to build one-page profiles about your professional contacts, helping you get to know them without doing all the work.
Perhaps Charlie should have put its technology to the test.
I once researched the Charlie app, but never used it. In fact, I had not received any previous emails from Charlie since the day I signed up nearly one year ago. Simple research would have uncovered my lack of engagement and unfamiliarity with the company, along with my lack of experience (or interest) for a senior account executive role in sales.
The advertised position has enough responsibility that it reports directly to the CEO, yet Charlie clearly used an email distribution service to spam everyone on its list without any knowledge of the recipients’ qualifications. The kicker: it was sent to the inbox of the email address where I currently work, which, for others, might have sparked an awkward office conversation.
While Charlie’s tactic may eventually achieve the desired outcome, the company could have taken a far more effective approach. A little research would have gone a long way to personalize this outreach and, as a result, reach the right target audience with the right message in the right place at the right time.
Before it can recruit the right salespeople, Charlie may want to consider recruiting someone to drive a more personalized approach to its PR.