Fool Me Once …

by Kim Stangle

Marketers use a number of tactics to increase the open rate on emails they send to customers—and, with good reason.  In 2015 alone, some 205 billion emails were sent per day.  With those numbers, it’s easy to understand why perfecting the subject line is as critical as the content of the email.

Most email platforms even offer tips and tricks to help along the way.  MailChimp gives step-by-step best practices; MyEmma has an interactive “split test showdown” to help users pick winning subject lines; and, companies like Mequoda offer great resources like this list to help perfect your copywriting skills.

With all of those resources, I’m left scratching my head about an email tactic that I’m quite certain is not a mistake.  I’ve opted in for emails from retailer West Elm and, generally speaking, they didn’t seem anymore offensive than any other.  But, then yesterday I received this:oops

At first, I was thinking, “Ooh, a discount code.”  But, then I remembered that email seemed vaguely familiar.  Sure enough, a quick search of my inbox yielded this:

oops2

And, you guessed it … no sign of that “old email.”

oops3.JPG

Business is built by building trust, not by cheap marketing ploys.  Fool me once, shame on you.  Fool me twice, shame on me.

 

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: