Will you take a cruise on a Carnival ship in light of what happened on the Carnival Triumph?
I’m going this weekend.
In all fairness, I booked my trip before the incident. However, according to the Los Angeles Times, demand remains high for cruises despite the incident.
I embark on Saturday for a five-day journey around the Bahamas. I’m looking forward to a relaxing trip. I don’t usually second-guess customer service, but I fully expect staff to be on their A-game for sure. I received an email earlier in the week from the president and CEO of Carnival Cruise Lines confirming my expectations.
Being a communicator, of course I analyzed what was written. The email communicated:
– The cruise line deeply regrets the incident;
– All parties are working to confirm the issue that led to the incident; and,
– Vowed to work toward avoiding the incident in the future while thanking me for my support.
It seemed apologetic and sincere … I can get on board with that.
… Tune in next week to see if I survive.