Friday Finds | September 28, 2012

by Kim Taylor

Here’s what I found interesting around the Web this week:

Social Media and Customer Service Go Hand in Hand – You already know that consumers are taking to social media to rant (and sometimes even rave), but Edison Research is now showing that a whopping 42 percent of consumers expect a response within 60 minutes … time to get those monitoring tools in order.

Kellogg’s is Taking Social to a New Level – What do you get when you combine a pop-up shop with sponsored tweets? A #tweetshop, of course. Visitors to the shop can “buy” all sorts of Kellogg’s goodies for the price of a Tweet. Talk about innovative thinking.

Traditional Brands Are Gaining in Social – How do you make soup fun? You create an app that allows users to “Warhol-ize” their Facebook photos. 50 years of Pop Art never looked so good.

AMC = 1, Oreo = 0 – If you’re keeping score in this week’s battle of the brands on Twitter, this one goes to AMC Theatres for some hilarious tweeting.

And, just for fun, PicMonkey is the new black. Disgruntled Picnik users unite! There’s a new photo editor in town!

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