by Kim Taylor
The argument can certainly be made that social media is not right for every company. Although, when you really poke and prod there are probably very few that couldn’t find some way to weave it into their overall communications strategy.
But, what about companies—especially highly visible ones—where you find yourself scratching your head and asking, “Why don’t they engage with customers on Facebook or Twitter?”
At the time, way back in 2009, Publix didn’t have a Twitter handle or Facebook page (in their defense, many companies didn’t). And, even then it seemed like a strange choice.
Heck, there was even a fake Publix Twitter account. Why wouldn’t they want to be there? Companies in their industry, like Whole Foods, were already blazing trails in social media.
Then it happened … nearly 2 ½ years later: Publix joined Facebook. They’ve been active since July 1 and already have an astonishing 59,000+ likes. The page is incredibly active—some updates had hundreds of comments. They share recipes, coupons, and stories. It’s what they should’ve and could’ve been doing from the beginning.
So, I ask you, what do you think the reason is for late adoption? Lack of resources? Knowledge? Waiting to see if social media would be just another passing trend?
Are you a late adopter? If so, what’s stopping you?