First Impressions

by Connie Gonzalez

You’ve heard the saying a million times … “you never get a second chance to make a first impression.” It’s cliché and overused, but for good reason: it’s true.

A few days ago I walked into a fast food restaurant to place an order and was greeted by a girl—not just any girl—a girl with piercings in her cheeks (!). While I realize she shouldn’t have been decked out in corporate attire, it hardly seems like a lot to ask for food service people not to be covered with piercings. Like it or not, it doesn’t leave a positive first impression.

Over the years, businesses have relaxed their dress codes … in fact, we used to require women to wear stockings and closed-toe shoes, but look around, those days are all but gone.

I’m the first face you see when you come into our office. I take pride in the way I look. Not just for my own delight, but because I represent Curley & Pynn.

What impression are you making for your customers?

One Response to First Impressions

  1. Dionne says:

    Neat post Connie! This is such a great reminder that we are all an extension of the company we work for. A lot of what we don’t say such as what we wear, our demeanor, our body language – everything “communicates” something to those around us. Since we’re in the business of communicating and messaging, it makes sense to address non-verbal communication as well!

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