by Kim Taylor
If you’re a regular reader of this blog, then you know we sometimes stray away from public relations and marketing topics to write about general business practice and customer service.
I received fantastic customer service from a local car dealership’s parts department when they decided to take service to the next level by installing the part I ordered … even though it was a simple install I could’ve easily done myself. That’s good customer service.
Sometimes it’s not as easy to point out experiences like that when you work for a professional services firm.
At Curley & Pynn, it’s general practice not to screen incoming phone calls.
This may seem like a simple thing; and in this hectic, multi-tasking world, it probably seems counter-intuitive. Why wouldn’t we want to find out who’s calling so the person they’re calling for can be prepared when they pick up the phone?
The answer is simple. Because every call is valued; every caller valuable.
Of course, there are exceptions to every rule. And, they are just that, exceptions.
Good customer service starts with the very first interaction.